Introduction
HMC Markets aims to provide clear and transparent information regarding deposits, investments, cancellations, and refunds. This policy explains the general conditions applicable to refund and cancellation requests.
1. Investment Transactions
Once an investment transaction has been successfully processed and allocated to an investment plan or trading activity, cancellation or refund may not be available except where required by applicable law or expressly permitted under the applicable terms.
2. Deposit Transactions
Users should carefully review the transaction details before confirming a deposit. Users are responsible for providing accurate payment and account information.
3. Refund Requests
Where a refund is permitted, the request may be reviewed by HMC Markets based on the transaction status, applicable terms, verification requirements, and relevant legal obligations.
4. Processing Time
Approved refunds may require additional processing time depending on the payment method and financial institution involved. Processing times may vary.
5. Incorrect Transactions
If you believe a transaction was made incorrectly or without authorization, contact HMC Markets support as soon as possible with the relevant transaction details.
6. Promotional Offers
Deposits or transactions made under promotional offers may be subject to additional terms and conditions. Any applicable restrictions will be communicated with the relevant promotion.
7. Verification
HMC Markets may request identity or transaction verification before processing a cancellation or refund request.
8. Third-Party Payment Providers
Where a transaction is processed through a third-party payment provider, additional terms or processing requirements of that provider may apply.
9. Policy Changes
HMC Markets may update this Refund & Cancellation Policy from time to time. Updated terms will be published on this page.
10. Contact
For questions regarding refunds or cancellations, users should contact HMC Markets through the official support channels available on the platform.